Recently the set of headphones that came with my 3G iPhone (my second iPhone, I also had the Edge version) started to fail. I live nowhere close to an Apple retail store. What to do? Well it just so happens that Apple has a very painless way to request service for iPhones with their online service assistant. After providing them my serial number and CC info (just in case I decided to keep an extra set of headsets ), they sent out a replacement set of ‘phones.

Pretty normal right? Well the difference comes in that I received my replacement set of headphones via priority FedEx! Less than 24 hours after submitting the problem, its solved. Apple also provides a pre-paid method to ship my dying headphones back to them.

Good show, Apple.